Refund policy
Return Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
You will be responsible for covering the shipping costs for returning your item.
Since we are a small business, shipping costs are non-refundable. We cannot guarantee that we will receive your returned item.
To start a return, you can contact us at connect@jeanelleats.com with your order number and reason for return.
Please note that returns will need to be sent to the following address: 12337 Seal Beach Blvd. #1009 Seal Beach, CA 90740
You can always contact us for any return question at connect@jeanelleats.com.
Thank you for understanding!
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Orders shipped to locations outside of the United States (including US Territories) cannot be returned.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
If you have received a damaged, faulty or incorrect item, please contact our customer service team at connect@jeanelleats.com who will resolve this for you on a case-by-case basis.
Please note that we do not accept exchanges. If you would like a different product, please return your unused product(s) for a refund under the same conditions listed above and place a new order.
Please be aware that we cannot guarantee the item you wish to exchange for will remain in stock.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at connect@jeanelleats.com.
Returns for International Orders
We do not offer returns for international orders. If your product arrives defective or damaged, please reach out to us at connect@jeanelleats.com so we can resolve the issue.